Terms of hire

Who we are

The studio trades as The Vault MCR from 17-23 Broughton Lane, Cheetham Hill, Manchester M8 9TY. In these terms "we" and "us" mean The Vault MCR, and "you" means the person who makes the booking.

Email thevaultstudio.mcr@gmail.com with any question about these terms. We answer by email.

Bookings and 15 minute holds

Studio hire is £15 per hour, booked in whole hours from one to eight hours in a single run. Add-ons are priced per session and shown before you book.

Your hours are held for 15 minutes while you complete payment. If payment is not completed in that window the hold expires and the hours return to the calendar.

A booking is confirmed only once payment is confirmed. Keep the booking reference sent with your confirmation, you will need it for any change or question.

You must be 18 or over to make a booking. If anyone under 18 is on the shoot, a responsible adult must be present for the whole session.

Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Studio hire is £15 per hour and any add-ons you choose are added to the total before you pay.

Payment is taken in full at the time of booking. Card details are handled by the payment provider and are never stored by The Vault MCR.

Changes, cancellations and no-shows

Email us with your booking reference to change or cancel. The times below run from the start of your booked session.

Studio hire on a set date is a leisure service under the Consumer Contracts Regulations, so the 14 day right to cancel does not apply. Cancellations follow the policy below instead.

If we ever have to cancel your session, you choose between a full refund and a free move to another available slot. We will tell you as soon as we know.

Where a refund is due it goes back to the card used for payment, normally within five to ten working days depending on your bank.

Arrival, access and late arrival

The studio is currently available from 08:00 to 22:00 and access is by appointment. Arrival instructions are sent once your booking is confirmed.

Your booking starts and ends at the confirmed times. Please allow setting up and packing down inside your booked hours. Late arrival does not extend the booking unless extra time is free and we agree it on the day.

Free parking is available on site. Free parking.

Conduct in the studio

Treat staff, neighbours and other visitors with respect. Illegal, dangerous, defamatory or disruptive activity is not permitted, and neither is smoking, vaping or open flame inside the building.

Keep noise reasonable, keep fire exits clear and follow any instruction from studio staff. We may end a session without refund if these terms are broken.

• No smoking, vaping or naked flame indoors
• No adult content, and no filming that would identify other users of the building without their consent
• Only the people in your group are permitted on site
• Alcohol only by prior agreement
• No pets without prior agreement, assistance dogs excepted
• Keep your group to the number you told us about, and to a size the room safely holds

Cleaning and damage

Leave the room as you found it, with kit returned to its place, rubbish removed and backdrops undamaged. Normal wear is expected and never charged.

Damage, loss or additional cleaning caused by your group beyond normal wear is charged at the cost of repair or replacement, or the cost of cleaning, evidenced with photographs and an invoice.

Equipment use

Use studio equipment only for its intended purpose and follow staff instructions. Report a fault or damage straight away and do not attempt a repair yourself.

You remain responsible for equipment you bring into the studio and for anything you rig or attach in the room.

Your belongings, liability and insurance

You are responsible for your own equipment, belongings and for everyone in your group. We are not able to store items before or after a session and we cannot accept responsibility for items left behind.

Our liability for any claim connected to a booking is limited to the amount you paid for that booking. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

You are responsible for deciding whether your shoot needs public liability, equipment or production insurance. We recommend it for larger crews and for any shoot involving rigging or props.

Behind the scenes photos

We use behind the scenes images from your session only where you have given written consent, either by ticking the optional consent box on the review step when you book, or by email.

Consent is never required to book, and you can withdraw it for future use at any time by emailing us.

Complaints

Email thevaultstudio.mcr@gmail.com with your booking reference and a clear description of the issue. We aim to reply within five working days and to resolve the matter by email.

Changes to these terms

We update these terms as the studio changes, for example when a payment provider is appointed or bookable hours are confirmed. The terms that apply to your booking are the ones published when you booked, and the date at the top shows the current version.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here affects your rights as a consumer.